February 2010

Master of Business Administration (MBA) Examination

I Semester

Organization Behaviour and Processes

Time 3 Hours )                                                                                                (Max. Marks 80

Note : There are two Section A and B. Section A has six questions, out of which any four question have to be attended. Section B is compulsory. Section A carries 60 marks and Section B carries 20 marks.

(Section A)

1.         What are the major job attitudes? In what ways are these attitudes alike? What is unique about each?

2.         What is reinforcement theory? How is it related to goal-setting theory?

3.         What are the ways to develop effective leaders?

4.         What is Conflict? W hat are the differences among traditional, human relations, and interactions views of conflict? ,

5.         What are the four main approaches to managing organistional change?

6.         What is organisational culture? What are the functional and dysfunctional effects of organisational culture?

(Section B)

7.         Read the case and answere the questions given below :

"What Am I Going to Do about Stella McCarthy?"

Jim Murray had worked as a cost accountant at Todd Brothers Chevrolet for nearly three years. When his boss retired in the spring of 1997, Ross Todd; the company's president, asked Jim to take over the accounting department. As the company controller, Jim supervises four people : Stella McCarth, Judy Lawless, Tina Rothschild, and Mike Sohal.

Six month have passed since Jim took over his new job. As he expected, Judy, Tina, and Mike have been easy to work with. All have been in their jobs for at least four years. They know their jobs backward and forward, and they require very little of Jim's time.

Stella McCarthy, un fortunately, is completely different story. Stella was hired about three months before Jim got his promotion. Her age and education aren't significantly different form his other three employees she's in her early 30s with an undergraduate degree in accounting. But in recent weeks she has become his number-one headache.

Stella's job is to handle general accounting records. She also acts as the accounting's link to the service department. Stella provides advice and support to service on anything having to do with credit, cost control, the computer system, and the like.

The first sign of a problem began three weeks ago. Stella called in sick on both Monday and Tuesday. When she showed up for work on Wednesday morning, she looked like she hadn't slept in days. Jim called her into his office and, in an informal manner, began trying to find out what was going on. Stella was open. She admitted she hadn't been ill. She called in sick because she didn't have the emotional strength to come to work. She volunteered that her marriage was in trouble. Her husband had a serious drinking problem but wouldn't seek help. He had lost his third job in as many months on that last Friday. She was concerned about her children and her finance. Stella has a seven-year-old man form A previous marriage and twin daughters who are three years old, Jim tried to console Stella. He encouraged her to keep her spirits up and reminded her that the company's health plan provided six free counseling sessions. He suggested she consider using them.

Since that initial encounter, little seems to have changed with Stella. She's used up three more sick days. When she comes to the office, it's clear her mind is somewhere else. She is spending an inordinate amount of time on the telephone, and Jim suspects It's almost all related to personal matters. Twice in the past week, Jim has noticed Stella crying at her desk.

Yesterday was the third working day of the new month, and Stella should have completed the dosing of last month's books. That is en important part of Stella's job. This morning, soon after Stella arrived, Jim asked her for the closing numbers. Stella got up and, with tears welling in her eyes, went to the ladies room. Jim saw last month's books on Stella's desk. He opened them up. They were incomplete. Stella had missed her deadline, and Jim wasn't sure when he would have the final figures to give to Ross Todd.


1.         Do any motivation techniques appear relevant to helping Jim deal with Stella? If so, what are they?

2.         From an ethical perspective, how far do you think Jim should go in dealing with stella's personal problems?

3.         If you were Jim, what would you do?