March 2012

Master of Business Administration (MBA) Examination

I Semester

Organization Behaviour and Processes

Time 3 Hours]                                                                                                 [Max. Marks 80

Note : There are two sections in this paper, Section A and Section B. Answer any four questions from Section A each question canes 15 marks. Section B is compulsory and carries 20 marks.

Section A

1.         Why do you feel the Hawthrone studies made such an important contribution to the study of Organizational Behaviour?

2.         Define personality and its determinants? How would you differentiate between personality type 'A' and personality type V?

3.         What can the management do to satisfy the various level nee& of workers as shown in Maslow's model?

4.         Write stages of Group Development? Why informal group comes into existence?

5.         Discuss any two Behavioral theories of leadership. Define leadership with example.

6.         Write short notes on any three of the following:

(a)        Lewin Three Step Model

(b)        Learning Theories

(c)        Group V/s Team

(d)       Conflict Management Techniques

(e)        Perception

(f)        Path Goal Theory.

Section B

Ben & Jerry's Co. Ltd.

Mr. Rajan is the sales manager of Ben and Jerry's Co. Ltd. He has 25 employees in his department and all are paid commission for the sales in their territories. For the past three years, the market for the consumer's good has been steadily growing and the majority of Rajan's staff have met this growth and increased sales. However, one employee in particular, Ramanathan has not kept with the Race.

Ramanathan has been with the company for over 20 years and is now 56 years old. He is a friendly man and is well liked by hls peers and those to whom he sells the company's products on a regular bases. The company has always considered Ramanathan dependable and loyal. Through the years he has been counted as an asset to the company put at the age of 56 he has gone into a state of semi-retirement. Ramanathan's sales have not increased as the other's have and he does not have the determination to acquire a significant increase in sales.

-Rajan wishes to change the situation. He want to motivate Ramanathan into increasing his sales to match that of his younger peers. To accomplish this Ramanathan must begin to do more than just put in his time, but Rajan is not sure how to go about trying to motivate him. If you were Rajan, what would you do?


(1)        Would you offer him better retirement benefits rather than motivating him to increase his rates?

(2)        Would you rather change his job or position?